My mom ordered the trial product and utilized by credit card. I did not notice the small charge for the trial.
Shortly after, my card was hit with over $180 charge. I contacted QuGenix and talked to a supervisor about cancelling the order. She said she would cancel. Unfortunately the product had shipped the day of our conversation.
I received the box and called to get a Return Authorization for the product. This company does not accept returns. I explained again that I personally did not order the product, that my aging mother did. She told me that I would have to press charges on my mother.
And, even then, they still would not provide a Return Authorization and a credit. This company is a complete sham.
This company and product is a big hoax. Any legitimate company would accept return on an unopened product.
Product or Service Mentioned: Qugenix Rx Free Trial.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $186.
Preferred solution: Get a Return Authorization for the unopened box and get a refund.
I didn't like: Totally rude when called to cancel and get refund, Rude when called to cancel and get a refund.